Switchboard Cloud Features
Switchboard Cloud brings together a complete suite of voice and collaboration tools that make business communication simple, flexible, and reliable.
Below you’ll find an overview of each key feature and how it helps you manage calls, messages, and teams effectively.
An Interactive Voice Response (IVR) system greets callers and helps them reach the right destination without manual transfers.
You can record a welcome message, add menu options (for example, “Press 1 for Sales, 2 for Support”), and route callers to dedicated call queues.
Queues ensure that calls are answered in order, distribute workloads evenly across agents, and reduce waiting time.
You can pause or unpause individual agents, assign them to multiple queues, and monitor activity in real time.
Switchboard Cloud allows you to record inbound and outbound calls automatically or on demand.
Each recording is stored securely in the cloud and can be played back directly from your dashboard.
This feature is invaluable for training, quality assurance, and compliance. You can also download audio files, filter by date or extension, and share them internally for review.
Every call that passes through your system is logged with full details: caller ID, extension, duration, and status.
You can view active, completed, or missed calls, and add follow-up notes for future reference.
These call records form a complete history of customer interactions, giving you visibility into performance and making it easier to track outcomes or identify missed opportunities.
When your team can’t answer a call, Switchboard Cloud automatically invites the caller to leave a voicemail.
Each message is stored digitally in your account and can be played back or deleted directly from the dashboard.
You can create custom greetings per user or department, set after-hours rules, and ensure that no customer message ever goes unheard.
Stay connected wherever you work.
With mobile extensions, you can receive and place calls using your business number right from your smartphone, without exposing your personal line.
Incoming calls appear just as they would on your office device, and outgoing calls can be initiated from the Switchboard interface, ensuring consistency and professionalism on the move.
Host and manage voice conferences with multiple participants directly through your Switchboard account.
Set up conference rooms, send dial-in details, and join meetings from any registered device.
This is ideal for quick internal huddles, client check-ins, or remote collaboration, no external apps required.
Crystal-clear audio and secure access controls keep every conversation efficient and private.
Switchboard Cloud supports a range of VoIP (SIP) phones, allowing you to use dedicated hardware for a classic desk experience.
These devices connect directly over the internet, no traditional phone lines needed.
We recommend using Yealink SIP-series phones, which have been tested for compatibility and reliability with Switchboard Cloud.
Your administrator can assist with provisioning and setup for plug-and-play use.
Switchboard Cloud works seamlessly across all device types like IP phones, mobile extensions, web phones, and softphone apps.
You can choose the setup that best fits your workflow.
For mobile users, apps like Zoiper Premium and Linphone provide reliable SIP calling. If you prefer working from a browser, the built-in WebRTC Phone connects instantly through your dashboard. Just open the tab, plug in your headset, and you’re ready to go.
Conclusion
Each feature within Switchboard Cloud is designed to make communication simpler, faster, and more flexible. Whether you’re managing a small team or an entire call center.
Use this page as a quick reference to explore capabilities and jump into specific guides as needed.