Call Records
If an incoming call is answered by you, you will see a Call Record in for that call in your Dashboard. Call Records help businesses keep track of their communications, make sure bills are correct, improve customer service, and understand calling patterns. They're like a diary of all phone conversations that provides valuable insights to help organizations run more smoothly and serve their customers better.
Pending call records
In the Agent Dashboard you will only see the Call Records pending to be filled. If you want to access a more complete list, go to the Call records menu option.
you can quickly see the call records that are pending, and that were assigned to your agent from the Dashboard. To fill it press the View button.
List all Call Records
To easily locate a Call Record, use the filters on the page. You can also share the current URL with a colleague at your company, it will include your search without losing the filters.
Note the column on the right that will let you know if a Call Record is still pending to be filled with comments about the call.
Fill a Call Record
Once you have finished a call, you can fill out the call details. We recommend that you do it as soon as the call ends, this way you will have fresh all the important details you want to keep about the conversation you just had. This will allow your company to locate calls, and keep in mind that you can search for them years later. That is the importance of filling out call records.
By filling out a Call Record you will have the recording of the call available for reference.
You will receive an email every time you fill out a Call Record, with all the feedback details included in the comments. This way, if you ever want to search for a conversation by topic, we recommend searching using your email client’s filters.
