Voicemails by Switchboard Cloud™
Never Miss a Message. Stay Connected to Every Caller
With Switchboard Cloud™ Voicemails, your business never misses an important message — even when your team is busy or unavailable. Callers can leave messages anytime, and you can access them easily through the secure, web-based dashboard.
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Voicemail Made Simple
Switchboard Cloud™ Voicemails ensure that every caller has a way to leave a message when an agent is unavailable, the phone is busy, or the business is closed. Voicemails are automatically routed, stored, and managed in one central place.
Whether you’re handling support inquiries or sales calls, voicemail adds reliability and ensures you always capture caller intent.
Key Features of Switchboard Cloud™ Voicemails
Custom Voicemail Greetings
Record or upload personalized voicemail greetings for different departments or extensions. Tailor messages to match your brand and set expectations for callback timelines.
Voicemail-to-Email Delivery
Receive voicemail messages directly in your inbox. Each message comes with caller details and a recording attachment, so you can respond faster.
Centralized Voicemail Inbox
Access all voicemails in one place through the web-based dashboard. Search, play, download, or delete messages with just a few clicks.
Notifications & Alerts
Get real-time notifications when new voicemails arrive so you never miss a message.
Why Choose Switchboard Cloud™ Voicemails?
Built on reliable Asterisk® PBX technology, Switchboard Cloud™ Voicemails combine powerful call management with simple, cloud-based access. There’s no hardware to install and no infrastructure to maintain — just secure, reliable voicemail handling for your business.
How Voicemails Work
Once voicemail is enabled for your number or extension:
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Callers who can’t reach a live agent are prompted to leave a message
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Voicemails are stored securely in the cloud
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You can play, download, or manage messages anytime
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Email notifications keep you updated in real time
This ensures you never miss important inquiries or customer intent.
Better Message Management for Teams
Manager and Agent Access
Authorized users can listen to voicemails from the dashboard, making follow-up easier and more organized.
Integrated with Call Flow
Voicemail is part of your overall call handling strategy — working with IVR, queues, and after-hours settings to ensure calls are always captured.
Business Benefits of Voicemails
Capture All Opportunities
Even if your team is busy or closed, voicemails let callers leave messages and requests.
Faster Follow-Up
Voicemail-to-email and dashboard notifications help you respond promptly.
Better Customer Insights
Listen to real messages to understand the caller needs and trends.
Organized Message Storage
Store all voicemails securely in one easy-to-use platform.
Built on reliable "Asterisk® that uses two internal folders to store agent voicemail recordings: INBOX and Old. New messages are saved in INBOX, and those that have been listened to are automatically moved to Old. But deleted messages cannot be recovered.
However, during the configuration phase of your phone system, you can request your administrator to enable a third folder for Deleted messages, which will allow him to restore deleted voicemails upon request.