No Markup. No Lock-In.
Connect Your Own API Keys
Unlike competitors who bundle AI services at inflated rates, SwitchBoard uses a transparent, API-first model. You connect your own accounts with AWS, OpenAI, or Clio, and SwitchBoard handles all the configuration. You pay the providers directly, at cost.
01.
Create Your Provider Accounts
Sign up for the services you need: AWS, OpenAI, Clio, or Twilio. Many businesses already have these accounts.
02.
Add Your API Keys in SwitchBoard
Paste your credentials into the SwitchBoard API Integrations dashboard. One screen, all providers, secured with OAuth and encrypted storage.
03.
SwitchBoard Configures Everything
No coding, no developer needed. SwitchBoard activates your AI features automatically: IVR prompts, call transcription, contact sync, all live.
04.
You Stay in Full Control
Your data lives in your accounts. Your phone numbers are yours. Switch providers, adjust limits, or cancel anytime, without losing anything.
Why "Bring Your Own API Key" Is a Competitive Advantage
Most VoIP platforms mark up AI usage costs by 200–400% and lock your data into their ecosystem. With SwitchBoard, you use AWS Polly at AWS pricing, OpenAI Whisper at OpenAI pricing, and retain full data ownership, the way enterprise software should work, made accessible for small and mid-sized businesses.
Live AI Integrations
Two powerful AI capabilities are active today, powering your IVR prompts and turning every call recording and voicemail into searchable, readable text.
.jpg)
Text-to-Speech (TTS) for IVR
Turn any written script into a professional, natural-sounding IVR voice prompt in seconds. No recording studio, no voice talent needed. SwitchBoard uses AWS Polly to generate high-quality audio with a choice of voices and languages, so your phone menu always sounds on-brand.
AWS Polly — Active
💡 Billing note: AWS Polly usage is billed directly to your AWS account. SwitchBoard does not add any markup.
Speech-to-Text (STT): Call & Voicemail Transcription
Every call recording and voicemail can be automatically transcribed into readable, searchable text. Whether you're a law firm needing accurate call records, a medical office reviewing patient messages, or a customer support team tracking service conversations, STT saves hours of manual review every week.
OpenAI Whisper — Active
AWS Transcribe — Active
💡 Billing note: Transcription usage is billed directly by your chosen provider: OpenAI or AWS, at their standard rates. A dedicated private Whisper STT server is available for high-volume teams who need faster processing or stricter data residency requirements.
Powerful Integration Features
Integration Architecture
SwitchBoard is built API-first, designed so your phone system grows and adapts as your business does, without switching platforms or hiring developers.
Connect AWS, OpenAI, Clio, or Twilio from a single integrations dashboard. No coding, no developer required. Credentials are encrypted and stored securely, or default to system settings if you prefer not to manage keys yourself.
Contacts, call records, and activities sync automatically across connected platforms. When a Clio contact is updated, SwitchBoard reflects it; no manual imports, no duplicate records.
Trigger automated actions based on call events: log a call record, notify a team member via email, or push data to Zapier. Build workflows that run without any manual effort from your team.
All API credentials are encrypted at rest. Clio connects via OAuth 2.0. SwitchBoard never stores your Clio password.
Deeper Integrations on the Roadmap
What's Coming
SwitchBoard is actively expanding its integration ecosystem. Here's what's coming next, and how to get early access.
Coming Soon
Clio Contacts Sync
If your firm runs on Clio, your contacts should be in your phone system automatically, not manually imported. The upcoming Clio integration will sync your client and matter contacts directly into SwitchBoard, so your team always calls from a current, centralized directory.
-
Automatic import of Clio contacts into SwitchBoard's centralized directory
-
OAuth 2.0 authorization: one-click connect, no passwords shared
-
Contacts appear in call search, call records, and agent dashboards
-
Priority-based sync strategy: Clio contacts can be set as the primary source
-
Useful for law firms, legal service providers, and professional services
Upcoming Products
Product Roadmap
SwitchBoard is expanding beyond web-based PBX management to deliver unified telephony across mobile apps, WebRTC clients, and integrated contact management.
SwitchBoard Android App (IN DEVELOPMENT)
Make and receive business calls from your Android phone with full access to your centralized contacts database. Keep your business and personal lines separate while staying reachable from anywhere.
-
Authenticated access to your SwitchBoard contacts
-
Full call history and voicemail access on mobile
-
Works over Wi-Fi and mobile data
SwitchBoard Web Phone Widget (IN DEVELOPMENT)
A modern WebRTC-based softphone that runs directly in your browser; no app download, no hardware. Make and receive calls from any computer, perfect for remote teams and multi-location businesses.
-
Browser-based WebRTC calling, no installs needed
-
Embeddable in any internal tool or CRM
-
Full access to call history and contact search
SwitchBoard Contacts (IN DEVELOPMENT)
A centralized contacts database and open API that pulls from multiple external sources, starting with Clio, into a single, searchable directory. One source of truth for every person your team calls.
-
Centralized directory synced from Clio and other CRMs
-
Open REST API for custom integrations
-
Priority-based contact source management
SwitchBoard iOS App (EARLY DEVELOPMENT)
Mobile calling for iPhone users with authenticated access to your SwitchBoard contact system. The same professional business phone experience, now in your pocket on iOS.
-
Native iOS calling experience
-
Authenticated access to centralized contacts
-
Voicemail, call records, and history on mobile
Frequently Asked Questions
Clio is a trademark of Themis Solutions Inc. OpenAI and the OpenAI logo are trademarks of OpenAI, Inc. Amazon Web Services and the AWS logo are trademarks of Amazon.com, Inc. or its affiliates. Zapier is a trademark of Zapier, Inc. All trademarks are property of their respective owners. Use of these marks does not imply endorsement.