IVR & Custom Call Routing by Switchboard Cloud
Smart Call Routing That Improves Customer Experience
Deliver a professional first impression and ensure every call reaches the right team with Switchboard Cloud™ IVR. Our Interactive Voice Response system helps businesses route calls efficiently, reduce wait times, and improve customer satisfaction, all through an easy, web-based phone system.
IVR & Call Routing Made Simple
Switchboard Cloud™ IVR (Interactive Voice Response) allows callers to navigate your phone system using voice prompts or keypad selections. Calls are automatically routed to the correct department, agent, or call queue, without the need for a live operator.
Whether you handle sales inquiries, customer support, or multi-location calls, IVR helps your business stay organized and responsive.
Key Features of Switchboard Cloud™ IVR
Custom Audio Prompts
Create branded, professional voice prompts tailored to your business. Greetings, menus, and messages can be customized to reflect your company’s identity. Configuration is handled as a one-time setup, making deployment fast and simple.
Intelligent Call Routing
Route calls based on caller input to departments such as Sales, Support, Billing, or specific call queues—ensuring callers reach the right place the first time.
24/7 Call Handling
IVR ensures your business never misses an opportunity. Even outside business hours, callers receive guidance, voicemail options, or routing based on your rules.
Seamless Queue Integration
IVR works directly with Switchboard Cloud™ call queues, automatically placing callers into the correct queue based on their selection.
Why Choose
Switchboard Cloud™ IVR?
Switchboard Cloud™ combines enterprise-grade PBX functionality with a modern, web-based experience. Built on Asterisk® technology, our IVR solution removes complexity while delivering reliability and flexibility for growing businesses.
With centralized management, simple configuration, and cloud-based access, you can manage your entire call flow from anywhere—no hardware required.
How IVR Works with Call Queues
Once a caller selects an option from the IVR menu:
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The call is routed to the appropriate queue
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Available agents receive calls automatically
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Callers wait in line if agents are busy
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Hold messages or music can be played
This ensures fair call distribution and better customer experience during high call volumes.
Easy Agent Management
Add Agents to Queues
Assign agents to one or more queues in seconds using the Switchboard Cloud™ web interface. No technical skills required.
Agent Queue Status (Active / Paused)
Agents can set themselves as Active or Paused with a single click. This prevents calls from routing to unavailable agents during meetings, breaks, or vacations—keeping your call flow efficient.
Business Benefits of IVR
Improve Customer Experience
Callers reach the right department faster, reducing frustration and wait times.
Reduce Missed & Misrouted Calls
Automated routing ensures calls are handled consistently, even during peak hours.
Increase Agent Productivity
Agents focus on relevant calls instead of transferring or redirecting them.
Scale as Your Business Grows
Easily add departments, agents, and call paths as your organization expands.