IVR & Custom Prompts
Our IVR system will assist your callers by guiding them through our phone tree menu with pre-recorded voice messages. This ensures your calls are routed to the appropriate agent or department.
Additionally, we provide customized audio prompts for personalized touch. This configuration is a one-time setup process.
Queues
Queues are the different departments or groups in your company assigned to handle calls for a specific type of request.
A queue is made up of one or more agents responsible for handling the calls that arrive in that queue.
Add Agents to Queues
In Switchboard Cloud you can quickly configure which agents or users will be part of each queue.
Agent Queue status
An agent can be active or paused in a queue. This can be easily done with just a click.
This way, if one of your agents is on vacation, for example, they can simply be paused in the queue, preventing calls from being routed to their phone.
