Your Business Phone System.
Ready in Minutes.
Skip the tech complexity of VoIP phone services. SwitchBoard Cloud™ gives you a ready-to-use contact center software with IVR, business voicemail greeting, and a browser-based phone, all from one simple dashboard.
Give Your Customers the Communication Experience They Expect
Every call with your business shapes how customers perceive you. SwitchBoard Cloud™ ensures those customer interactions are smooth, professional, and hassle-free.
Powered by Twilio
Simplified for You
Twilio is the gold standard in cloud communications for some of the world’s biggest brands. But using it directly means dealing with APIs, developers, and a complex setup. We take Twilio’s powerful infrastructure and wrap it in a simple, ready-to-use VoIP system.
✔ Get started without complex technology and integration requirements.
✔ Pre-configured IVR, business voicemail, and call forwarding.
✔ Keep full control of your Twilio account, business numbers, and costs.
✔ Manage everything from a single dashboard.
Have a Twilio account?
Enhance Customer Satisfaction with Ease, Even Beyond Business Hours
SwitchBoard Cloud™ is more than a communication system. It’s a full communication strategy for SMBs.
Automate Customer Engagement
Use pre-built IVR menus and call routing to provide immediate assistance to callers, without manual transfers.
Hands-Free Call Management
From auto-attendants to call recording, SwitchBoard runs in the background so you can focus on your business.
Business Voicemail Greetings
Make the right impression even after hours with the custom voicemail message and voicemail greetings.
Boost Support Team Productivity
One dashboard for calls, voicemails, and recordings, so your customer support team stays focused and provides efficient service.
Scale With Ease
Add users, lines, and features to our cloud contact center as your business grows. No new hardware required.
Never Miss a Call or Conversation
Voicemail messages, call notes, and recordings ensure you have a complete history of every customer feedback, behavior, and interaction.
Cloud Phone Solution For Customer Satisfaction
X+
Clients across the globe
100%
Cloud-based
99.99%
Uptime
Start your 30 day free trial
Give your team hands-on access to SwitchBoard Cloud™. No credit card required.
5 User Accounts: Test with your team right away.
Custom IVR Setup: We build and tailor call menus to your business at no cost.
Personalized Audio Prompts: Sound professional from day one.
WebRTC Phone Included: Start calling directly from your browser.
Cloud-Based Setup: No hardware, no IT team, just log in and get going.
To start your free trial, just connect a Twilio account with a $20 balance and grant access.
Don’t have one yet? We’ll guide you through setup.
Free Trial application form
System requirements
Call recording uses additional system resources and involves privacy and security considerations.
Visit Twilio.com to know more
Business information
Personal information
Business information
We will place your phone system server close to this location.
To configure the main IVR audio prompt.
We have received your request!
Thank you! We will contact you briefly with information about your SwitchBoard trial.
Frequently Asked Questions
Q1. What is SwitchBoard Cloud™?
SwitchBoard Cloud™ is a cloud telephony system or cloud-based PBX/VoIP service and a contact center platform that gives small and medium businesses professional communication capabilities with key features, such as IVR, voicemail, call recording, voice conferencing, and web phones, without coding or IT complexity.
Q2. Why phone communication works best for small and medium businesses?
Telephone calls and call voice mails remain one of the most effective communication channels with customers because they combine speed, ensure clarity, and personalization:
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Immediate Response: Unlike email or chat, calls allow real-time conversations, reducing back-and-forth and resolving issues quickly.
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Personal Touch: Hearing a human voice builds trust and rapport, strengthening customer relationships with personalized service.
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Clear Communication: Complex information is easier to convey and understand over a call than via text-based channels.
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Preferred by Customers: Many customers still consider the calls the most convenient and reliable communication method for urgent or important matters.
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Boosts Loyalty: Quick, personal, and professional phone interactions leave a lasting impression, encouraging repeat business and more clients.
Even in today’s digital world, the phone remains a powerful, reliable, and personal way to engage customers, especially when supported by modern cloud contact center business tools like SwitchBoard.
Q3. How does your contact center software help businesses?
SwitchBoard's cloud-based business phone empowers small and medium businesses to streamline their customer service function and improve agent productivity.
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Seamless Customer Communication: Direct callers to the right team or department via IVR, ensuring each customer reaches their preferred channel.
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Boost Team Productivity: Manage calls, voicemails, recordings, and voice conferencing from a single dashboard, reducing repetitive tasks, optimizing processes, and freeing your team to focus on high-value interactions.
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Improve Customer Service: Professional greetings, personalized voicemail, and consistent call handling help build trust and customer loyalty.
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Automate Workflows: Call logging, recording, and routing run automatically, so your team spends less time on admin and more time serving customers.
With our contact center platform, contact center leaders can manage customer interactions and customer expectations while delivering a seamless customer experience that keeps your team productive and ensures higher customer satisfaction.
Q4. What is a business voicemail greeting, and why does it matter?
A business voicemail greeting is the recorded message customers hear when your team can’t answer. A professional voicemail greeting leaves a positive impression, reassures callers their message makes a difference, and provides clear instructions so they leave essential information. It helps maintain credibility and makes callers feel valued.
Q5. Can I customize voicemail greetings for different scenarios?
A good voicemail greeting has a friendly tone, avoids background noise, includes your business name, states your working hours, and asks the caller to leave a message. SwitchBoard provides voicemail greeting examples and helps you record the perfect voicemail greeting for your brand. You can easily set up personalized greetings with a professional tone for regular business hours, after-hours, holidays, or urgent matters. One of the voicemail greeting examples could be: “Hello, you’ve reached [Business Name]. Thank you for calling! Our office is closed for the day. Please leave your name, number, and a brief message, and we’ll return your call during the next business day.”
Q6. How does SwitchBoard enhance customer satisfaction?
Phone calls are often the first point of contact for potential customers. By reducing missed calls, guiding callers to the right person, and offering professional voicemail, SwitchBoard ensures every caller receives a smooth experience. This level of effective communication helps your customer support stay ahead and deliver quick resolutions, building trust and loyalty.
Q7. Who is this service best for?
SwitchBoard is designed for small and medium-sized businesses and support teams that need a reliable business phone number without the hassle of complex VoIP setups.
About us
A Phone System to manage call queues for customer service in your company and keep audio records of all your business calls.
Switchboard Cloud™ Phone System
SwitchBoard Cloud™ is an Asterisk®-based corporate PBX that can fulfill a company’s phone system needs from an easy-to-use web interface. It uses VoIP technology to manage telephone calls over the Internet.
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From the Switchboard Cloud™ web interface you can manage incoming and outgoing calls for the staff of a company, that way people in all departments can stay connected, handling calls from different offices as local calls. It will be easy for operators to keep track of the calls they make, having the conversations recorded for reference.
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Switchboard Cloud™ has complete features of a phone system, such as an IVR, call queues for customer service, call recordings, call notes, voice messages, voice conferencing, among others. You can also use your mobile phone as an extension.
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If you want to know more about Switchboard Cloud™ Phone System, please contact us.
Email: sales@switchboard.cloud
Opening Hours
Mon - Fri
9:00 am - 5:00 pm Chicago time
Saturday
Closed
Sunday
Closed
1658 N Milwaukee Ave, Ste B PMB 4574, Chicago, IL 60647